Raspbytes

Legal

Privacy Policy

This Privacy Policy explains how we collects, uses, stores, and protects personal information when you use Raspbytes.

1. Introduction

This Privacy Policy explains how Phoenix Point Limited ("Phoenix Point", "we", "our", or "us") collects, uses, stores, and protects personal information when you use Raspbytes, our proxy infrastructure platform.

Raspbytes is a product operated by Phoenix Point Limited.

This Privacy Policy applies to:

By using our Services, you acknowledge the practices described in this Privacy Policy.

  • https://raspbytes.com
  • app.raspbytes.com
  • api.raspbytes.com
  • proxy.raspbytes.com
  • Any other websites, applications, APIs, or services operated as part of Raspbytes.

2. Data Controller

The data controller responsible for your personal information is:

Phoenix Point Limited

Company Number: Phoenix Point Limited

Registered Office: 7, Bell Yard London, WC2A 2JR

Email: privacy@raspbytes.com

Website: https://raspbytes.com

3. Information We Collect

Depending on how you use Raspbytes, we may collect the following categories of information.

Account Information: when you register an account, we may collect:

  • Name
  • Email address
  • Company name
  • Billing address
  • Country
  • Account credentials
  • Account preferences

Billing Information

If you purchase Services, we may collect:

Payment card information is processed by our payment providers, such as Stripe, and is not stored by Phoenix Point Limited.

  • Subscription details
  • Billing history
  • Invoice information
  • VAT information
  • Transaction identifiers

Service Usage Information

To operate and secure the Services, we may collect:

  • Proxy usage volume
  • Bandwidth consumption
  • Connection timestamps
  • Authentication events
  • API requests
  • Error reports
  • Service configuration

Device Information

We may collect:

  • Browser type
  • Device type
  • Operating system
  • IP address used to access your account
  • Time zone
  • Language settings

Support Communications

If you contact us, we may collect:

  • Email correspondence
  • Support requests
  • Chat messages
  • Attachments you provide

Website Analytics

We may collect information about website usage including:

  • Pages visited
  • Referral sources
  • Session duration
  • Feature usage
  • Performance metrics

4. Information We Do Not Intentionally Collect

Raspbytes is infrastructure.

We do not intentionally collect or inspect the content of traffic passing through customer proxy connections except where reasonably necessary for:

We do not use proxy traffic content for advertising or profiling.

  • maintaining network security;
  • investigating abuse;
  • preventing fraud;
  • complying with legal obligations;
  • diagnosing technical issues.

5. How We Use Personal Information

We use personal information to:

We do not sell your personal information.

  • provide the Services;
  • authenticate users;
  • manage customer accounts;
  • process payments;
  • deliver purchased subscriptions;
  • provide technical support;
  • improve platform performance;
  • detect fraud;
  • investigate abuse;
  • protect network security;
  • comply with legal obligations;
  • communicate important service updates.

6. Legal Basis for Processing

Where UK GDPR or EU GDPR applies, we process personal information on one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent, where required

7. Cookies

We use cookies and similar technologies to:

Where required by law, we obtain consent before placing non-essential cookies.

Please see our Cookie Policy for additional information.

  • maintain user sessions;
  • remember preferences;
  • improve website functionality;
  • analyse website performance;
  • enhance security.

8. Sharing Information

We may share information with trusted service providers that help us operate Raspbytes, including:

These providers process information only as necessary to provide their services.

  • payment processors;
  • cloud hosting providers;
  • email providers;
  • analytics providers;
  • customer support platforms;
  • fraud prevention services.

9. Third-Party Infrastructure

Raspbytes may rely on third-party infrastructure providers for proxy connectivity, hosting, networking, and related services.

Where appropriate, limited information may be shared with such providers solely for the purpose of delivering the Services.

10. Legal Disclosures

We may disclose information where required to:

  • comply with applicable law;
  • respond to lawful requests from public authorities;
  • protect the rights of Phoenix Point Limited;
  • investigate fraud or abuse;
  • enforce our Terms of Service.

11. International Transfers

Your information may be processed in countries outside the United Kingdom.

Where required, we implement appropriate safeguards for international transfers, including Standard Contractual Clauses or other recognised transfer mechanisms.

12. Data Retention

We retain personal information only for as long as necessary to:

Retention periods vary depending on the type of information and applicable legal requirements.

  • provide the Services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain financial records;
  • investigate security incidents.

13. Security

Phoenix Point Limited implements reasonable technical and organisational measures designed to protect personal information, including:

No system can guarantee absolute security, but we work to maintain appropriate protections.

  • encrypted communications (TLS);
  • access controls;
  • authentication safeguards;
  • infrastructure monitoring;
  • audit logging;
  • regular security updates.

14. Your Rights

Depending on applicable law, you may have the right to:

Requests may be submitted using the contact details below.

  • access your personal information;
  • correct inaccurate information;
  • request deletion;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with your supervisory authority.

15. Children's Privacy

Raspbytes is intended for business and professional users.

Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

16. Third-Party Websites

Our Services may contain links to third-party websites.

Phoenix Point Limited is not responsible for the privacy practices of those third parties.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised Effective Date.

Material changes will be communicated where appropriate.

18. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Phoenix Point Limited

Operator of Raspbytes

Email: privacy@raspbytes.com

Website: https://raspbytes.com

19. Complaints

If you believe we have not handled your personal information appropriately, you may contact us using the details above.

If you remain dissatisfied and UK GDPR applies, you may also lodge a complaint with the UK Information Commissioner's Office (ICO).

Further information is available at https://ico.org.uk.

Thank you for trusting Raspbytes.

Raspbytes is a product of Phoenix Point Limited.