Legal
Terms of Service
These Terms govern your access to and use of the Raspbytes platform, website, APIs, proxy services, and related products.
Welcome to Raspbytes
These Terms of Service ("Terms") govern your access to and use of the Raspbytes platform, website, APIs, proxy services, and related products (collectively, the "Services").
Raspbytes is a product operated by Phoenix Point Limited ("Phoenix Point", "we", "our", or "us"), a company incorporated in England and Wales.
By creating an account, purchasing Services, or using the Services, you agree to these Terms.
1. About Us
Raspbytes is a proxy infrastructure platform operated by Phoenix Point Limited.
Throughout these Terms:
- Raspbytes refers to the products and services.
- Phoenix Point Limited refers to the legal entity providing those services.
2. Eligibility
You must:
You may not use the Services if prohibited by applicable law.
- be at least 18 years old;
- have authority to enter into legally binding agreements;
- comply with all applicable laws and regulations.
3. Account Registration
You agree to:
You are responsible for all activity occurring under your account.
- provide accurate information;
- maintain current account details;
- keep login credentials secure;
- notify us immediately of any unauthorized access.
4. Services
Raspbytes provides access to proxy infrastructure including, where available:
Service availability may change at any time.
We may modify, improve, or discontinue Services without prior notice where reasonably necessary.
- Residential Proxies
- ISP Proxies
- Datacenter Proxies
- Mobile Proxies
- Rotating Proxy Networks
- Static Proxy Networks
- Proxy APIs
- Related networking and management services
5. Acceptable Use
You agree to use the Services lawfully and responsibly.
You must not use the Services for activities including, but not limited to:
You remain solely responsible for ensuring your use complies with all applicable laws and the terms governing the websites and services you access.
- unauthorized access to systems;
- credential stuffing;
- password attacks;
- phishing;
- malware distribution;
- ransomware;
- denial-of-service attacks;
- spam campaigns;
- operating botnets;
- cryptocurrency mining on third-party systems;
- payment fraud;
- identity theft;
- copyright infringement;
- scraping websites where prohibited by law or enforceable contractual restrictions applicable to you;
- violating privacy laws;
- distributing illegal content;
- child exploitation material;
- terrorist content;
- trafficking or other criminal activities;
- bypassing sanctions or export controls;
- any activity intended to facilitate criminal conduct.
6. Ethical Web Data Collection
Raspbytes supports legitimate use cases including:
Users are responsible for ensuring that any data collection complies with applicable law.
- market research;
- price monitoring;
- SEO monitoring;
- ad verification;
- cybersecurity research;
- fraud detection;
- brand protection;
- travel aggregation;
- public data collection;
- AI training using lawfully obtained data;
- academic research.
7. Compliance Monitoring
To maintain the integrity of the network, we may monitor the Services for:
Monitoring is limited to what is reasonably necessary to operate and secure the Services.
We do not inspect customer payloads except where required for security, abuse investigation, legal compliance, or operation of the Services.
- abuse;
- network health;
- service quality;
- fraud prevention;
- capacity planning;
- security incidents;
- compliance with these Terms.
8. Suspension and Termination
We may suspend or terminate access immediately if we reasonably believe:
Where appropriate, we may investigate suspected misuse and cooperate with law enforcement or competent authorities.
- these Terms have been violated;
- illegal activity is occurring;
- the Services are being abused;
- use threatens network stability or security;
- continued service may expose Phoenix Point Limited, suppliers, or customers to material risk.
9. Third-Party Infrastructure
Certain Services may utilize infrastructure operated by third-party providers.
Phoenix Point Limited does not guarantee:
Infrastructure providers may rotate, replace, or withdraw resources.
- uninterrupted availability;
- routing through any specific country;
- continuous availability of particular IP addresses;
- availability of any individual proxy endpoint.
10. Service Availability
We aim to provide reliable Services but do not guarantee uninterrupted operation.
Maintenance, upgrades, supplier outages, internet disruptions, or events beyond our reasonable control may affect availability.
11. Pricing and Billing
Prices are published on our website unless otherwise agreed.
Unless stated otherwise:
Customers are responsible for applicable taxes other than taxes imposed on Phoenix Point Limited.
- subscriptions renew automatically;
- usage-based charges are billed according to measured consumption;
- taxes are charged where required;
- unpaid invoices may result in suspension.
12. Refunds
Unless required by law or otherwise agreed in writing:
Refund requests are reviewed individually.
- subscriptions are generally non-refundable once activated;
- pay-as-you-go credits are non-refundable once purchased;
- service interruptions caused by customer misuse do not entitle customers to refunds.
13. Intellectual Property
Phoenix Point Limited retains all rights, title, and interest in:
These Terms do not transfer ownership of any intellectual property.
- the Raspbytes platform;
- software;
- APIs;
- documentation;
- branding;
- trademarks;
- website content.
14. Customer Data
You retain ownership of data you submit through the Services.
You grant Phoenix Point Limited only the rights reasonably necessary to provide, secure, and improve the Services.
15. Data Protection
Phoenix Point Limited processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the UK GDPR where applicable.
16. Confidentiality
Each party agrees to protect confidential information disclosed by the other and use it only as necessary to perform under these Terms, except where disclosure is required by law.
17. Limitation of Liability
To the maximum extent permitted by law, Phoenix Point Limited shall not be liable for:
Nothing in these Terms excludes liability that cannot legally be excluded.
- indirect damages;
- consequential damages;
- loss of profits;
- loss of business;
- loss of goodwill;
- loss of data;
- interruption of business;
- third-party claims arising from your use of the Services.
18. Indemnification
You agree to indemnify and hold harmless Phoenix Point Limited, its directors, employees, contractors, and affiliates from claims, damages, liabilities, costs, and expenses arising from:
- your use of the Services;
- your violation of these Terms;
- your violation of applicable law;
- claims arising from your activities using the Services.
19. Force Majeure
Phoenix Point Limited shall not be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, internet failures, supplier outages, war, terrorism, government action, labour disputes, or widespread cyber incidents.
20. Changes to the Services
We may modify or improve the Services at any time.
Material changes affecting customers will be communicated where reasonably practicable.
21. Changes to These Terms
We may update these Terms from time to time.
Updated Terms become effective upon publication unless otherwise stated.
Continued use of the Services constitutes acceptance of the revised Terms.
22. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms unless applicable law provides otherwise.
23. Contact Information
Phoenix Point Limited
Operator of Raspbytes
Email: legal@raspbytes.com
Website: https://raspbytes.com
24. Entire Agreement
These Terms, together with our Privacy Policy, Acceptable Use Policy, and any applicable Service Order or Enterprise Agreement, constitute the entire agreement between you and Phoenix Point Limited regarding the Services.
Thank you for choosing Raspbytes.
Raspbytes is a product of Phoenix Point Limited.
